Clinton County 9-1-1 to Start Accepting TEXT-to-911 Calls
On July 1st, The Clinton County Office of Emergency Service announces the availability of Textto-911 during an emergency. Text-to-911 service will be available for those individuals who
cannot safely make a voice call to 911 in an emergency. This will be an especially valuable service to the deaf and hard of hearing community.
Testing for Text-to-911 has been completed in Clinton County and is available with plans from AT&T, T-Mobile, & Verizon Wireless.
Mark Henry, Chairman of the Clinton County Legislature, stated “The County is pleased to offer this new capability for residents of the County to access the 911 system, particularly for situations
where someone in an emergency situation can’t make a traditional dialed voice 911 call.”
It is important to understand that Text-to-911 calls may not able to be made to Clinton County 911 outside of Clinton County or if your mobile device is connected to a tower outside of the County. It is important to understand that cell phones on Lake Champlain or along the Canadian Border often are connected to towers in Vermont or Canada and text calls to 911 may not be
routed to the Clinton County Emergency Communications Center.
If a text is made to 911 where that service is not available, a message will be sent back to the phone advising the customer to make a voice call.
Some situations when Text-to-911 is appropriate:
Deaf, hard of hearing callers, or individuals with a speech disability
A caller who is unable to speak due to a medical or other condition
Emergency situations that would put the caller in danger if making a voice call
Posted: July 2nd, 2022 under County Government News, General News, Northern NY News, Peru/Regional History.